Frequently Asked Questions
ORDERS & SHIPPING
How long does shipping take?
Delivery times vary depending on your location. You’ll receive a tracking link once your order is dispatched.
Can I modify or cancel my order?
We process orders quickly, so changes may not be possible after placement. Contact us immediately for assistance.
What shipping methods are available?
We offer standard and express shipping options. Details are provided at checkout.
RETURNS & EXCHANGES
What’s your return policy?
Unworn, unwashed items with tags attached can be returned within 30 days. Final sale items are non-returnable.
How do I initiate a return?
Start the process through your account on djerfavenuerobe.com. Follow the instructions and await approval.
When will I get my refund?
Refunds are processed within 10 business days after we receive your return.
PRODUCT CARE
How should I care for my items?
Care instructions are on the garment’s label. We recommend gentle washing and air drying to maintain quality.
Do you offer repairs?
We currently don’t provide repair services but advise following care guidelines to prolong your items’ lifespan.
GIFT CARDS
Where can I use gift cards?
Gift cards are redeemable exclusively on djerfavenuerobe.com.
How long are gift cards valid?
They expire 12 months from the purchase date.
OTHER QUESTIONS
Do you restock sold-out items?
Popular styles may return—sign up for notifications on product pages.
How can I stay updated?
Follow our social media for news and subscribe to our newsletter via djerfavenuerobe.com.
For additional queries, visit our Help Center on djerfavenuerobe.com.